Assistance

Contact

E-mail us
If you have an enquiry you would like to send to us, please use our enquiry form

Call us
If you would prefer to talk to one of our representatives on the phone,
you can call us on 0800 100 001 between the following times:
Mon – Fri 8AM-10PM (NZST)
Sat - Sun 8AM-8PM (NZST)

Fax us
You can fax us on (09) 578 0066, 24 hours a day

Write to us
Any written correspondence can be addressed to (no stamp required):
Freepost Innovations
PO Box 18101
Glen Innes

 

Catalogue

Request a catalogue
If you would like a copy of our latest catalogue mailed to you, please use our Catalogue Request page.

View our catalogue online
View a fully interactive version of our catalogue online, allowing you to click on products to find out more details. Please have a look here.

Catalogue Quick Order
Have the catalogue in front of you and know the product you want to order? Save time by using our Catalogue Quick Order page to simply type in the codes of the products that you wish to order.

 

Help and Order Information

Delivery
For detailed information regarding the delivery of your product, please look at our Delivery Information page.
We regret we are currently unable to deliver internationally.

Order Tracking
Want to know what stage your order is at? Please go to the Order Tracking page and enter your Customer Number or Order Number.

Modify your account
If you have moved or wish to change your contact details, you can do so here.
Not a member? You can create an account, to save you time when shopping with us.