Our Price Challenge
If you purchase any product from The Fox Collection and then find the identical item advertised at a lower price,
we will at our option refund you the difference or take the goods back and refund you in full. Offer valid for 14 days of purchase.
Security
This site is authenticated and secured by Comodo. We guarantee that you never have to worry about credit card safety while
shopping with The Fox Collection online and that every transaction you make on our web site will be safe. This means you pay nothing if unauthorised
charges are made to your card as a result of shopping at with The Fox Collection on the Internet.
Safe Technology
Our secure server software (SSL) is the best software available today for secure commerce transactions. It encrypts all of your
personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
When an order is received, SSL is again used to unscramble the message, check that it came from the correct sender, and verify that it has not been
tampered with.
Alternative Purchasing Options
Still don't want to use your credit card on the Internet? No problem.
Simply call 0800 283 222 to place your order between the following hours:
- Monday - Friday: 8AM - 10PM (NZST)
- Saturday - Sunday: 8AM - 8PM (NZST)
Mail your Order (no stamp required) to:
- Freepost Fox Collection,
- P.O. Box 18101,
- Glenn Innes, Auckland 1743
Fax your order to (09) 578 0066, 24 hours a day.
You can download an order form here.
Crafty Yarns Newsletter
With every order you will receive a copy of our Crafty Yarns newsletter, packed with
interesting stories about customers like yourself and lots of helpful tips for your craft and needlework projects.
Returns
- Products returned must be in original condition and packaging. You will receive a credit or refund for the full purchase
price (excluding delivery and insurance).
- A free gift of a similar value may be substituted if stock of the current free gift is exhausted.
- Personalised items cannot be returned unless faulty.
Our Guarantee
If for any reason you are not completely satisfied with your purchase, please return the item in original condition. We will
gladly replace the merchandise, or if you prefer, issue a refund or credit.
Interest Free Payments
The Fox Collection offers easy, interest-free payments. Credit card holders can take advantage of easy terms of up to 10 months
for selected items.
Warranty
Supplier's Warranty: All products are warranted to be free of defects in workmanship and materials for a full one year from date
of purchase except personalized items which have a 30 day Supplier's Warranty. These warranties are in addition to those implied by law.
